The Same Day Repair Service now means a customer calls to report a repair and an operative visits that day, with a first time fix mind-set. The innovative service earned 100% customer satisfaction in its first months of operation and won the Development or Maintenance Team of the Year category.
Jane Nelson, Managing Director of MD Group, said, "We were delighted to join our partners at Homes in Sedgemoor on the stage in Manchester, receiving this top award of Maintenance Team of the Year, at the Housing Heroes Awards.
"This joint award is testament to the importance of innovative partnership working and the hard work of all three teams. Our multi-skilled operatives and dedicated staff have been the key to making this innovative delivery model such a success and I am very grateful to all of them”.
The awards, jointly organised by Inside Housing and the Chartered Institute of Housing, recognise the commitment, passion and hard work of the unsung heroes of the housing sector.