WHY CHOOSE MD?

Experienced professionals who take pride in every aspect of their work.

Our approach is simple: take pride in what we do, offer sound advice based on proven experience; provide the highest standards of workmanship and customer service; innovate and inspire innovation; deliver on time, on budget, as specified.

Established expertise

We are affordable housing and public sector specialists. Over two decades we’ve grown into one of the largest construction and maintenance businesses in the South West, with an expanding national footprint.

Proven performance

We currently work with over 60 local authorities and housing associations, consistently performing above 90% against core KPIs. In the past year alone we’ve helped repair and maintain over 120,000 properties nationwide.

Operational efficiency

Our industry-leading works management platform ensures more efficient, cost effective scheduling, instant information flow to and from site teams, and direct data access for our customers.

1.11 million

Operating hours spent on customer properties in 2016

81,450

Repairs completed as scheduled during 2016

Delivery on budget

We’re committed to managing our customers’ budgets efficiently and transparently. We work to the order issued. We don’t look for opportunities to add unnecessary extra work with unnecessary costs. We bid thoroughly, honestly and responsibly.

Customer driven

We recognise our customers’ needs differ. We tailor our services and delivery model to support every relationship, providing an outstanding customer experience whatever your requirements.

Fresh thinking

We’re continuously exploring new ways to improve efficiency while enhancing performance. We take a holistic view of innovation, across product, system, people, process, customer and supplier relationships.

91.2%

Regular internal and independent assessment tracks our performance against a range of common KPIs. During 2016 we maintained an average across all measures of 91.2%

Collaborative by nature

Our business is built on trust, transparency and collaboration. We develop strong working partnerships with customers and suppliers by engaging early, assessing performance openly and sharing new ideas.

Community commitment

We’re dedicated to making a difference. We’re active participants in the communities where we operate. We contribute through community projects, local employment, skills and training, and investment in local supply chains.

Responsible management

We are a mature, commercially disciplined business with a strong, experienced and accessible leadership team. Our ambition is to create value for all our stakeholders while effectively managing risk.

"Communication by the MD team is excellent. They have a clear understanding of our goals, value and priorities, and their proactive approach to customer care is evident from their vast understanding of the sector."
Jane Keegan, Director of Repairs & Maintenance, Riverside Housing Association


CONTACT THE MD GROUP

To discover more about our services and experience please get in touch.

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